We're building our future with you.

Martin Marietta, an American-based company and a member of the S&P 500 Index, is a leading supplier of aggregates and heavy building materials, with operations spanning 32 states, Canada and the Caribbean. Dedicated teams at Martin Marietta supply the resources for the roads, sidewalks and foundations on which we live. Martin Marietta's Magnesia Specialties business provides a full range of magnesium oxide, magnesium hydroxide and dolomitic lime products.

At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to build your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.

Position Summary:

Provide support to internal and external customers for company approved hardware and software applications, especially as it relates to plant automation and point of sale. Troubleshoot, document and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices; ensure a high level of customer satisfaction. Responsibilities include: identification, research, and resolution of technical problems by responding to incoming calls, emails and support requests. Monitor open requests and ensure timely and quality resolution; troubleshoot hardware, software, networks and printers.

Requirements:

• Minimum of an Associate's degree in Computer Science or related program or equivalent experience required
• Industry experience, preferably at a plant or quarry environment
• Experience supporting a mixed environment of enterprise and non-standard applications
• Experience with point of sale and plan automation applications
• Experience supporting Windows 7, MS Office 2010/2013 and Citrix environment
• Strong analytical and troubleshooting skills
• Excellent communication skills (verbal and written)
• Positive attitude and ability to prioritize; willing and able to learn new skills
• Ability to work on call
• Working knowledge of ITSM application for incident tracking preferred
• Minimum of 2-3 years Help Desk experience preferred

Benefits:

  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Care Reimbursement Account
  • Dependent Care Reimbursement Account
  • Wellness Programs
  • Employee Assistance Plan
  • Paid Holidays and Vacation
  • 401(k) - with Company matching
  • Pension
  • Salary Continuation -- Short-term Disability
  • Long-Term Disability Options
  • Employee Life Insurance
  • Spouse & Dependent Life Insurance
  • Business Travel Accident Insurance
  • Direct Deposit Payroll
  • Educational/Tuition Assistance Plan
  • College Scholarship Program – for dependent children
  • Matching Gift Program
  • New Auto Purchase Discount Plans

 

Equal Opportunity Employer, including disabled and veterans.
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