We're building our future with you.

Martin Marietta, an American company and a member of the S&P 500 index, is a leading supplier of aggregates and heavy building materials, with operations spanning 36 states, Canada and the Caribbean, and dedicated teams transforming more than 100 years of irreplaceable natural resources into the roads, sidewalks and foundations on which we live.  Martin Marietta’s Magnesia Specialties business provides a full range of magnesium oxide, magnesium hydroxide and dolomitic lime products.  

At Martin Marietta, we are always looking for the best and the brightest, for people who have the potential to be the Company's future leaders. We are building on our foundation of success by selecting the finest people and helping them realize their potential. When you decide to build your career at Martin Marietta, you'll know what it's like to be respected, challenged and rewarded. 

Position Summary:

Provide support to internal and external customers for company approved hardware and software applications; troubleshoot, document and resolve or escalate issues/requests using defined processes/procedures, SLA’s and best practices; ensure a high level of customer satisfaction. Responsibilities include: identification, research, and resolution of technical problems. Respond to incoming calls, emails and support requests. Document issues, follow processes and procedures, and monitor open requests to ensure timely and quality resolution. Troubleshoot hardware, software (installs, upgrades and functionality), networks, printers and mobile devices. 

Requirements: 

• Associate's degree in Computer Science or related program or equivalent experience
• Minimum of 2-4 years Helpdesk experience, supporting a mixed environment of Enterprise and non-standard applications
• Experience supporting Windows 7, MS Office 2010/2013 and Citrix environment
• Previous industry experience preferred
• Working knowledge of ITSM application for incident tracking
• Strong customer service, technical and troubleshooting skills; understanding of networking technologies
• Excellent verbal and written communication skills
• Positive attitude and ability to prioritize; willing and able to learn new skills
• Dependable and adapatable; ability to work on call

Benefits:

• Medical
• Prescription Drug
• Dental
• Vision
• Health Care Reimbursement Account
• Dependent Care Reimbursement Account
• Wellness Programs
• Employee Assistance Plan
• Paid Holidays and Vacation
• 401(k) - with Company matching
• Pension
• Salary Continuation -- Short-term Disability
• Long-Term Disability Options
• Employee Life Insurance
• Spouse & Dependent Life Insurance
• Business Travel Accident Insurance
• Direct Deposit Payroll
• Educational/Tuition Assistance Plan
• College Scholarship Program – for dependent children
• Matching Gift Program
• New Auto Purchase Discount Plans